At mint33 we handle your personal data with the same care we apply to our platform security. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, who share it with, and how you can exercise your data rights as a player.
This Privacy Policy ("Policy") issued by mint33 ("mint33", "we", "us", "our"), the operator of the online gaming platform accessible at https://mint33.cam (the "Platform"). This Policy applies to all personal data we collect, process, store, and share in connection with your use of the Platform, including during account registration, deposits, gameplay, withdrawals, customer support interactions, and marketing communications.
We are committed to protecting the privacy and security of every player on the mint33 Platform, with particular attention to the rights and expectations of our Malaysian player base. We comply with applicable data protection laws and maintain technical and organisational measures proportionate to the sensitivity of the personal data we hold.
By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform and may request closure of your account by contacting us at [email protected].
For Malaysian Players: mint33 treats the personal data of Malaysian players with respect for local privacy expectations. Your data is never sold to third-party marketing databases. We collect only what is operationally and legally necessary, and we are transparent about every use.
The following definitions apply throughout this Privacy Policy:
mint33 collects the following categories of personal data in the course of operating the Platform. We collect only data that is necessary for a specific, documented purpose.
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number | Registration & KYC |
| Contact Data | Email address, phone number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Registration |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, DuitNow, GrabPay, Boost), transaction history | Deposit / Withdrawal |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform use |
| Usage Data | Games played, bets placed, win/loss records, session durations, feature interactions | During gameplay |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS notifications | Registration & Account Settings |
We do not collect special categories of sensitive personal data (such as health, biometric, or political data) unless explicitly required by applicable law or with your express consent.
mint33 collects personal data through the following channels and mechanisms:
mint33 processes personal data for the following documented purposes only. We do not process personal data for any purpose that is incompatible with the purpose for which it was collected.
No Sale of Personal Data: mint33 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used solely in connection with the operation of the mint33 Platform and compliance with our legal obligations.
mint33 processes personal data on the following legal grounds:
mint33 shares personal data only on a strictly need-to-know basis with the following categories of recipients:
No Unauthorised Third-Party Access: mint33 does not permit any third party to access your personal data for their own independent purposes without your explicit consent. All third-party Data Processors are contractually bound to process data solely in accordance with mint33's documented instructions.
The mint33 Platform uses cookies and similar tracking technologies to ensure proper functionality, enhance your experience, and collect anonymised analytics data. The following categories of cookies are used:
Non-essential cookies (functional and analytics) are activated only with your consent, indicated at your first visit to the Platform. You may update your cookie preferences at any time via the Privacy Settings option in your account, or by clearing cookies through your browser settings. Disabling strictly necessary cookies will impair Platform functionality.
mint33 retains personal data only for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods apply as general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data (KYC) | 5 years after account closure | AML / regulatory obligation |
| Financial Transaction Records | 7 years after transaction date | Financial reporting obligation |
| Gameplay & Betting Logs | 3 years after account closure | Dispute resolution / legitimate interest |
| Customer Support Transcripts | 2 years after interaction | Quality assurance / legitimate interest |
| Marketing Preference Records | Duration of account + 1 year | Consent management / legal compliance |
| Self-Exclusion Records | Permanent | Responsible gambling obligation |
| Technical / Server Logs | 90 days | Security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents re-identification. Data subject to ongoing legal proceedings, investigations, or regulatory reviews will be retained until those matters are resolved regardless of the standard retention period.
mint33 implements a multi-layered data security programme designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our primary security measures include:
Your Responsibility: You are responsible for maintaining the confidentiality of your account password and for all activity under your account. Use a strong, unique password. Never share your login credentials with another person. If you suspect unauthorised access, contact [email protected] immediately.
As a data subject whose personal data is processed by mint33, you have the following rights. To exercise any of these rights, please contact us at [email protected] with your account username and the specific right you wish to exercise. We will respond within 30 days.
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of personal data where there is no overiding legal or operational ground for retention.
Request that processing of your data be restricted in certain circumstances, such as while an accuracy dispute is resolved.
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or direct marketing, including withdrawal of marketing consent at any time.
Please note that certain rights are subject to legal limitations. For example, the right to erasure cannot be exercised in respect of personal data we are legally required to retain for AML, KYC, or financial reporting purposes. We will notify you if a limitation applies to your specific request.
The mint33 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as mandatory step in the account registration and KYC process using valid government-issued identification.
If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question (subject to any overiding legal obligation to report the incident), and refund any deposits made to the original payment method.
If you are under 21: You are not permitted to register or use the mint33 Platform under any circumstances. If you believe a minor may have accessed the Platform, please notify us immediately at [email protected] so we can take appropriate action.
In the course of operating the Platform, personal data may be transferred to and processed in countries outside Malaysia. This may occur when data is processed by our cloud infrastructure providers or third-party service partners whose servers are located in other jurisdictions.
Where such transfers occur, mint33 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection law. These safeguards may include contractual data protection clauses, adequacy assessments, or binding corporate rules applicable to the recipient entity.
Malaysian players' core KYC data is primarily stored on infrastructure located within or directly serving the Asia-Pacific region to minimise cross-border transfer risks. We do not transfer personal data to entities in jurisdictions with materially inadequate data protection standards without implementing compensating technical and contractual controls.
mint33 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform operations. The "Effective Date" at the top of this Policy indicates when the current version was last updated.
Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated to registered Players by email or via a prominent notice on the Platform prior to the changes taking effect. For minor or clarificatory amendments, the updated Policy will be posted on the Platform without individual notification.
Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy. If you do not agree to the updated terms, you may close your account as described in ourTerms & Conditions.
For any questions, concerns, or requests regarding this Privacy Policy, your personal data, or the exercise of your data rights, please contact the mint33 Privacy Team using the following details:
Privacy Enquiries: [email protected] — Subject: "Privacy Request – [Your Username]"
Live Chat: Available 24/7 on the Platform — Malaysia Standard Time (MST, UTC+8)
Response Time: We acknowledge all privacy requests within 24 hours and aim to resolve them within 30 calendar days.
Service Area: Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam & all of Malaysia
Six core privacy principles that guide how mint33 handles every byte of your personal data.
Every interaction with the mint33 Platform — login, deposit, gameplay, withdrawal — is encrypted with TLS using256-bit SSL. Your data is never transmitted in plain text over any channel.
We do not sell, rent, or share your personal data with third-party marketers. Your information exists in our systems for one purpose only: to operate your mint33 account securely.
Access, correct, delete, or port your personal data at any time. Withdraw marketing consent with a single click in your account settings. We process rights requests within 30 days.
We collect only the data that is strictly necessary for account operation, KYC compliance, and payment processing. No speculative data collection. No behavioural profiling for advertising.
Every category of personal data has a documented, legally grounded retention period. When that period expires, data is securely deleted or anonymised. We do not store data indefinitely.
Every processing activity at mint33 has a documented purpose and legal basis. You are informed of all data uses at the point of collection. No hidden processing activities, no undisclosed data flows.
Have questions about how mint33 handles your personal data? Our privacy team is available24/7 and responds to all data rights requests within 30 days.